SHIPPING

  • ALL UK ORDERS ARE SHIPPED 1ST CLASS TRACKED VIA ROYAL MAIL

  • ALL INTERNATIONAL ORDERS ARE TRACKED VIA EVRI. ANY CUSTOMS CHARGES MUST BE COVERED BY THE CUSTOMER.

  • FREE COLLECTION IS AVAILABLE VIA CHECKOUT.

READY TO SHIP BAGS

PRE MADE BAGS SHIPPED WITHIN 3 WORKING DAYS.

MADE TO ORDER DEGA BAGS

PLEASE ALLOW UP TO 20 DAYS FROM PAYMENT TO ALLOW FOR MANUFACTURE AND SHIPMENT, HOWEVER MOST BAGS ARE SHIPPED WITHIN 1 WEEK.

CUSTOM BAGS

PLEASE ALLOW UP TO 30 DAYS FROM PAYMENT TO ALLOW FOR MANUFACTURE AND SHIPMENT, HOWEVER MOST BAGS ARE SHIPPED WITHIN 15 DAYS.

PRE ORDER BAGS

PLEASE ALLOW UP TO 40 DAYS FROM PAYMENT FOR MANUFACTURE AND SHIPMENT, HOWEVER MOST BAGS ARE SHIPPED WITHIN 15 DAYS.

RETURNS

PRE MADE BAGS & MTO BAGS

YOU MUST CONTACT US WITHIN 7 DAYS OF DELIVERY IF YOU ARE UNHAPPY WITH YOUR PURCHASE. PLEASE CONTACT US AT HELLODEGASTUDIOS@GMAIL.COM TO ARRANGE A RETURN.

  • PLEASE INCLUDE ORDER NUMBER, NAME AND WHY YOU WANT TO RETURN.

YOU MAY RECEIVE A FULL REFUND (MINUS POSTAGE) HOWEVER THE ITEM MUST BE UNWORN AND IN ORIGINAL PACKAGING. ANY SIGNS OF WEAR WILL HINDER YOUR REFUND.

  • ANY RETURN POSTAGE COSTS WILL BE LIABLE TO THE CUSTOMER.

CUSTOM BAGS

DUE TO THE DETAILED COMMUNICATION AND THE LONGER PRODUCTION TIME INVOLVED IN CREATING A CUSTOM BAG, WE ARE UNABLE TO OFFER REFUNDS ON THESE ITEMS. HOWEVER, PLEASE REACH OUT TO US TO DISCUSS ANY POSSIBLE ADJUSTMENTS, WHICH WILL INCUR AN ADDITIONAL COST.

SALE

ALL SALE ITEMS ARE FINAL.

FAULTY ITEMS

PLEASE RETURN YOUR ITEMS TO US TO BE FIXED!!!

AS A SMALL BRAND, WE BELIEVE IN CREATING PRODUCTS THAT STAND THE TEST OF TIME. ALL DEGA BAGS ARE CRAFTED FROM REPURPOSED MATERIALS—WHETHER THAT’S DEADSTOCK, SURPLUS, OR UPCYCLED FABRIC—BECAUSE WE’RE COMMITTED TO A CIRCULAR LIFESTYLE.

WE LOVE IT WHEN YOU SEND YOUR BAG BACK FOR REPAIRS INSTEAD OF REPLACING IT. IT SHOWS YOU CARE ENOUGH TO GIVE IT A SECOND LIFE.

THAT SAID, WE KNOW LIFE HAPPENS. IF YOUR BAG HAS DEVELOPED A FAULT FROM ALL THE LOVE YOU'VE GIVEN IT, DON’T WORRY—JUST REACH OUT TO US. WE’LL BE MORE THAN HAPPY TO FIX THE ISSUE.

SIMPLY SEND A PHOTO OF THE PROBLEM, AND WE’LL REPAIR IT FREE OF CHARGE, INCLUDING COVERING THE RETURN SHIPPING.

THANK YOU :)