SHIPPING

• ALL UK ORDERS ARE SHIPPED 1ST CLASS TRACKED VIA ROYAL MAIL

• ALL INTERNATIONAL ORDERS ARE TRACKED VIA EVRI. ANY CUSTOMS CHARGES MUST BE COVERED BY THE CUSTOMER.

• FREE COLLECTION IS AVAILABLE VIA CHECKOUT.

READY TO SHIP BAGS

PRE MADE BAGS SHIPPED WITHIN 3 WORKING DAYS.

MADE TO ORDER DEGA BAGS

PLEASE ALLOW UP TO 14 DAYS FROM PAYMENT TO ALLOW FOR MANUFACTURE AND SHIPMENT, HOWEVER MOST BAGS ARE SHIPPED WITHIN 1 WEEK.

CUSTOM BAGS

PLEASE ALLOW UP TO 20 DAYS FROM PAYMENT TO ALLOW FOR MANUFACTURE AND SHIPMENT, HOWEVER MOST BAGS ARE SHIPPED WITHIN 10 DAYS.

RETURNS

PRE MADE BAGS & MTO BAGS

YOU MUST CONTACT US WITHIN 7 DAYS OF DELIVERY IF YOU ARE UNHAPPY WITH YOUR PURCHASE. PLEASE CONTACT US AT HELLODEGASTUDIOS@GMAIL.COM TO ARRANGE A RETURN.

• PLEASE INCLUDE ORDER NUMBER, NAME AND WHY YOU WANT TO RETURN.

YOU MAY RECEIVE A FULL REFUND (MINUS POSTAGE) HOWEVER THE ITEM MUST BE UNWORN AND IN ORIGINAL PACKAGING. ANY SIGNS OF WEAR WILL HINDER YOUR REFUND.

• ANY RETURN POSTAGE COSTS WILL BE LIABLE TO THE CUSTOMER.

CUSTOM BAGS

DUE TO THE DETAILED COMMUNICATION AND THE LONGER PRODUCTION TIME INVOLVED IN CREATING A CUSTOM BAG, WE ARE UNABLE TO OFFER REFUNDS ON THESE ITEMS. HOWEVER, PLEASE REACH OUT TO US TO DISCUSS ANY POSSIBLE ADJUSTMENTS, WHICH WILL INCUR AN ADDITIONAL COST.

FAULTY ITEMS

IF YOU’VE CARRIED YOUR BAG WITH SO MUCH LOVE THAT IT DEVELOPS A FAULT, PLEASE CONTACT US WITHIN 1 MONTH OF PURCHASE. SIMPLY SEND A PHOTO OF THE ISSUE AND WE’LL BE HAPPY TO REPAIR IT FREE OF CHARGE AND COVER THE RETURN POSTAGE.

THANK YOU :)